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PC Helper 123 Terms of Service




Terms of Service


**PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY.**

These terms (the "Terms") govern your use of PC Helper 123's (A Service of Tech Wizard Solutions) Website, Consulting or any Services provided by PC Helper 123 that is provided either by telephone or computer (the Site and the computer support services are collectively referred to as the "Services") provided by PC Helper 123, subsidiaries, affiliates and contractors ("PROVIDER", "PC Helper 123 (A Service of Tech Wizard Solutions).," "we" or "us"). By accessing, ordering or using the Services via telephone or online via the Site, you ("You" or "Your") and other users of the Services (collectively, "CLIENT","Users") agree to these Terms. If You do not agree to these Terms, You may not access or use the Services.


**Terms of Use**

PC Helper 123 provides You with access to and use of the Services subject to Your compliance with the Terms. PC Helper 123 reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that (a) You are at least 18 years old; (b) You have the right, capacity and authorization necessary to legally bind Yourself to the Terms; (c) You have read and agree to the terms of the Privacy Policy on the Site, (d) You will comply with all treaties, laws, rules and regulations applicable to Your use of the Services, (e) any information You submit to PC Helper 123 is correct and complete, and (f) any payment or credit card information You supply is correct.


**Issuance of Authorization to Access your Computer**

You acknowledge that by your use of the Services you are authorizing PC Helper 123 to access and control your computer for the purposes of computer diagnosis, service and repair. In connection with delivering the services, PC Helper 123 may download and use software, gather system data, take remote control of your computer and access or modify your computer settings as deemed necessary by a qualified computer specialist. By accepting these terms, you hereby grant PC Helper 123 the right to connect to your computer, download and use software on your computer to gather system data, repair your computer, take remote control of your computer and change the settings on your computer while performing these services. Other than as set forth in the warranty section below, you agree that PC Helper 123 has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the services.


**Data Backup**

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY "CUSTOMER DATA") AND SOFTWARE STORED ON YOUR COMPUTER AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT PC Helper 123 OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES. PC Helper 123 DOES NOT PROVIDE BACKUP COPIES OR SUPPORT INSTALLATION OF UNLICENSED SOFTWARE TO CUSTOMERS. PLEASE ENSURE THAT YOU HAVE A LICENSED COPY OF ALL NECESSARY SOFTWARE. PC Helper 123 does not take any responsibility for any data that could be on any hard drives, memory drives, peripherals or any other device. PC Helper 123 will attempt to back up or recover existing data, but cannot be held responsible for any loss of data, whether it be by accident or intended. If necessary, PC Helper 123 may delete some or all files (data and software programs) in order to make the computer functional again.


Scope of Services

You may initiate the Services via email, telephone or other means made available by PC Helper 123. PC Helper 123 will use reasonable efforts to answer and resolve your computer or network related issues for a fee as set forth in the Site or quoted by email or on the telephone. Upon receiving notification of request of services, PC Helper 123 may provide certain portions of the Services via remote control session, online chat or e-mail. We may set forth limits to the technology we support. Certain Services may have minimum system requirements. Certain conditions may fall outside the recommended procedures scope of PC Helper 123 causing the refusal to deliver certain procedures or services as decided on a case by case basis by PC Helper 123.


**Unlimited Online Backup and Briefcase Drive Services**

Tech Wizard Solutions is an authorized reseller of the Livedrive backup and briefcase drive services. Other business services are available via this Livedrive Reseller agreement. All online backup and business services are restricted to the Livedrive [Terms of Use](https://www.livedrive.com/terms-of-use "Livedrive Terms of Use"). Tech Wizard Solutions assumes no liability or responsibility beyond the agreed user support via the methods made available by Tech Wizard Solutions.


**PCHelper 123 Annual Membership Services**

PC Helper 123 is a service of Tech Wizard Solutions and provides computer care and support services to computer users through pchelper123.com. The computer care and support services provided by the PC Helper 123 Membership Program are:

  • Computer System Health Checks
  • Approved Internet Protection Methods
  • Remote Computer Support and Repair Using Approved Secure Remote System
  • Unlimited Online Backup Services through Livedrive
  • Third Party Software Updating

Additional Serive Limitations and Requirements

Your PC Helper may require your assistance during the remote session. This assistance is normally limited to turning your computer back on when a complete shut down is necessary or loging back onto your computer

Some things can not be performed remotely. An example would be programming a wireless connection into your printer's key pad for example. Your PC Helper will require you to be the hands needed to perform these and similar tasks.